Provide direct technical support to internal and external customers and partners. Use knowledge-based tools to resolve complex technical issues. Work across organizations to solve complex issues and follow reported problems through to their resolution. May be assigned special projects including: documentation review beta participation product demos and presenting technical forums.
Provide direct technical support to internal and external customers and partners. Work with company case management tools to provide case monitoring status updates documentation notification and customer communication.
Work as a team member at all levels within the technical support group to bring expert knowledge related to the product or its application or in the product support capacity as required. Document internal and external customer and partner interactions and resolutions in the existing knowledge based system.
Working knowledge of Internet Services e.g. Web Services Media Servers Proxy Services Browser and Media Player operations. Experience dealing directly with large Enterprise Internet organizations Experience working directly with customers in a high-tech service-related position.
• EDUCATION: Bachelors degree or equivalent experience in Architecture Engineering Computer Science MIS or related field