Indianapolis , IN , United States
Diagnosis and repair PC related problems. Coordinate efforts with end users and management to isolate and resolve hardware/softField Service Representative and related problems. Ability to work independently with limited supervision. Strong customer and communication skills.
Strong customer communications skills and 5 to 7 years PC experience. Working knowledge and functional understanding of Windows based systems. Ability to independently identify and diagnose problems with PC and related network hardware. Identify defective parts and order them track replacement parts meeting SLA requirements.
Requirements: IBM and Dell PCs IBM; HP Lexmark Canon and Epson Printers Dell Intermediate 5yrs Required Hardware Installation and Upgrade 5yrs Required Customer Service 5yrs Required HP Intermediate 5yrs Required Windows Windows; Windows Server; Windows Phone. 5yrs Required Variety of Printers 5yrs Required Microsoft Office 5yrs Required Software Evaluation 5yrs Required Oral Communication 5yrs Required PC Maintenance and Repair 5yrs Required Hardware 5yrs Required IBM Hardware 5yrs Required Field Technician 5yrs Required Printer Maintenance and Repair 5yrs Required Hardware Engineer 5yrs Required Software Installation and Upgrade
• EDUCATION: Bachelors degree or a minimum or an Associate degree Computer Science and A+ Certified