Make direct calls from customers and company outside Sales Associates on technical applications and resolve customer concerns and communicates solutions to management to ensure the most effective and lasting problem resolution. Handle metal working technical product issues including product sourcing product recommendation to market Inside Sales Associates.
Build local strategic relationship with our metalworking vendors and provide field support working directly with Regional Metal Working Managers. Exercise independent judgment in answering calls to sell company products in accordance with corporate Culture and Customer Service standards.
Resolve complex customer product and service issues by providing sales related solutions utilizing the most effective/efficient sources of information. Provide customer service in accordance with organizational standards to ensure customer satisfaction account retention and revenue generation.
Build customer relationships via exceptional levels of service to ensure customer satisfaction and retention. Works closely with vendors to produce quotes expedite orders locate sources for product and arrange product training.
Mentor other branch associates to resolve customer issues increase product knowledge and identify the most effective/efficient sources of information. Participates in special projects and performs additional duties as required.
Requirements: Minimum of four years inbound/ outbound telephone sales or outside sales or customer service experience including two years industry experience. Minimum of three years machine shop experience or 3 years prior experience operating in this role are required. Knowledge of basic arithmetic is required. Advanced knowledge of carbide HSS round cutting tools taps dies inserts and machinery products and sales systems is required. Excellent customer service and coaching skills are required, strong oral and written communications skills are also required.Knowledge of speeds and feeds is required. CRT data entry experience is required. Basic PC knowledge is required. Knowledge and the ability to provide technical recommendations for company metal working products. Knowledge of blue prints (cutting tools). Excellent customer service and sales skills are required. A valid state drivers license is required.
• EDUCATION: A.A. degree or High School diploma with the equivalent experience