Monitors and performs disciplinary actions as directed in the policy manual. Maintains a high level of internal and external customer service communications for the department. Establish and manage to meet productivity benchmarks that increase profitability.
Manage the overall direction coordination and evaluation of the Reimbursement and Refund Departments. Performs all supervisory responsibilities in accordance with the organizations policies and applicable laws. Develops updates and oversees the auditing process of personnel Reviews payroll to assure accuracy and that policies are being followed related to tardiness absences requests for unscheduled time and overtime usage
Prepare reports statistics and surveys related to billing functions Responsible for production and quality operational and administrative reports for internal and external use Plan work schedules and assign work to staff to ensure adequate service and coverage
Responsibilities include interviewing hiring and training employees - planning assigning and directing work - appraising performance - rewarding and disciplining employees - addressing complaints and resolving problems.
• Develops recommends and implements policies and procedures to improve quality production and efficiency of the Reimbursement Posting and Refunds Departments • Oversees department personnel to include work allocation training and problem resolution • Oversees procedure for daily monthly and annual payment reconciliation to assure no client discrepancies • Calculates and summarizes daily deposit totals from end of day data Takes lead and is expert in existing electronic payment posting technology • Reviews and assesses new technology related to payment retrieval and payment posting • Possesses understanding and assures electronic funds transfer (EFT) are set up for all appropriate payers and clients Possess understanding and assures appropriate set up of electronic credit card payments for new and existing clients
Required: - Associate’s degree and 3-5 years of medical billing experience - must be able to understand the fundamental work flow required in medical billing - also previous management experience supervising multiple employees is required.
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