Responsible for overall efficient and effective of operations regarding pick-up and delivery personnel and services. Ensures all material is picked up and delivered from/to all area accounts in accordance with company guidelines, customer expectations, and government regulations.
Ensures safe efficient and timely handling and transportation of all customer materials. Develops operations plans and budgets based on goals and objectives.
Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets.
May manage coach and train sales representatives in smaller locations. May ensure compliance with import/export regulations duties and tariffs in some markets.
Responsible for coaching, training and developing subordinate staff. Assigns work sets completion dates reviews work and manages performance in accordance with organizational policies procedures and performance management processes.
Requirement: Complete understanding and wide application of principles theories and concepts in function or business area. An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
Knowledge of fundamental concepts practices and procedures relative to quality and productivity improvements training budgeting and cost control and progressive techniques in area of specialization.
Requires 3-5 years experience in related field including at least one year of supervisory experience. Professional certification required in some areas.
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