Feb 23, 2018

Customer Service Engineer

  • FPSJobs
  • Bloomington, IN, USA
Full time Information Technology

Job Description

Bloomington , IN , United States 

Collaborate with engineering and champion the customer needs for product enhancements and issue resolution. Sales and Reseller post sales support 

The successful candidate will be a highly motivated customer oriented individual to work in a multi-tiered support team. Provide customer support and professional services on Network Access Control (NAC) solution for institutional enterprise and government markets.

-Troubleshoot customer issues both over the phone and in person
-Ability to prioritize customer needs and respond appropriately
-Deliver and validate solutions to customer requests and issues
-Product installation configuration and implementation at customer location(s)
-Integration testing, quality assurance testing Requirements:
Self-motivated with a proven track record in technical customer service and support
Ability to present technical information to both technical / non-technical audience
Strong technical and analytical skills
Ideal candidates will have 5+ years of experience
Minimum of 2 years customer service/support in networking specifically switching and routing operating systems. Must be able to travel up to 50%. 

• EDUCATION: Bachelors Degree

• JOB DURATION: Full Time

• COMPENSATION RANGE: 0/yr

Occupations

Customer Training, Information Technology - Database

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