Feb 26, 2018

Customer Service Representative

  • Franklin Patterson
  • Atlanta, GA, USA
Full time Customer Service

Job Description

Atlanta , GA, United States 

The successful candidate will be a highly motivated individual to work in a multi-tiered support team. Provide customer support and professional services on Network Access Control (NAC) solution for institutional enterprise and government markets.

Collaborate with engineering and champion the customer needs for product enhancements and issue resolution. Sales and Reseller post sales support

-Troubleshoot customer issues both over the phone and in person
-Ability to prioritize customer needs and respond appropriately
-Deliver and validate solutions to customer requests and issues
-Product installation configuration and implementation at customer location(s)
-Integration testing
-Quality Assurance testing Requirements:
Self-motivated with a proven track record in technical customer service and support
Ability to present technical information to both technical / non-technical audience
Strong analytical skills 
Minimum of 2 years customer service/support in networking specifically switching and routing operating systems. 

• EDUCATION: Bachelors Degree


• COMPENSATION RANGE: 80000-90000/yr


Customer Service and Call Center, Customer Training

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