May 12, 2018

Manager Contact Center

  • EasyHireJobs
  • Rome, GA, USA
Full time Information Technology Management

Job Description

Rome , GA , United States

Work with Engineering team to create required deliverables for all project life cycle phases including requirements design documents specification cost and resource estimating project planning and scheduling implementation roll-out and maintenance.

Responsibilities:
• Manage the communication of cross functional teams toward the successful delivery of contact center cable voice and data projects
• Manage and follow up on multiple concurrent projects and tasks on• Manage and follow up on multiple concurrent projects and tasks on tight deadlines
• Act as a leader on projects to drive team progress to completion
• Manage projects budgets for both labor and material and provide an estimate to completion for each project on a regular basis
• Conduct project reviews on completed projects documenting financial status lessons learned and making recommendations for improvement tight deadlines
• Act as a leader on projects to drive team progress to completion, manage project budgets for both labor and material and provide an estimate to completion for each project on a regular basis
• Conduct project reviews on completed projects documenting financial status lessons learned and making recommendations for improvement
• Track project progress and report status on a regular basis to customers and the company
• Facilitate weekly meetings publish decisive meeting minutes that control and drive the project forward, will solutions and act decisively when necessary to advance a project
• Oversee smooth installation and operation of mission critical networks and act as liaison between the customers the project team and the company
• Manage relationships with vendors sub-contractors partners the Company
• Ensure compatibility between network products by gathering the necessary data and/or developing the necessary test scenarios with the project teams  Requirements:
• Five to ten years experience in leading mid- to large-scale network or telephony implementation Projects and specifically multi-location contact centers
• Background and experience with IP Contact Center Security and underlying Cisco technologies very helpful
• Strong written and interpersonal communication skills including the ability to communicate between technical and non-technical personnel 
• Develop work plans and schedules

• EDUCATION: BS/BA degree preferred , RCDD preferred

• JOB DURATION: This job is full time.

• COMPENSATION RANGE: 0/yr

Occupations

Information Technology, Managerial Consulting

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